When you have purchased an item on Masai.ie, it usually takes 5-7 business days before you receive your goods. If you order before 11AM on business days, we will try to process, pack and send your order to you on the same day.
However, we do note that delivery times may be longer during peak periods – especially in conjunction with sales and public holidays.
We currently ship to addresses in Denmark (not Greenland and the Faroe Islands), Norway, Sweden, England, Scotland and Wales (not Northern Ireland, Isle of Man, Isle of Scilly, Channel Islands, Shetland Islands, the Hebrides, Jersey, Guernsey and Gibraltar), Ireland, Germany (not Heligoland and Büsingen) and Finland (not the Åland Islands).
For delivery options in the different countries, we ask you to refer to the terms and conditions for each specific country.
All in one parcel
As a rule, we always send the whole order in one shipment.
If this is not possible, we will contact you.
For delivery within Ireland there are two types of delivery options available:
Delivery with AN Post to addresses in Ireland.
Delivery time: 5-7 business days.
Cost: €4.95 (Free with orders over €100)
If you choose this method, and there is nobody to sign for it, AN Post will leave information regarding where the parcel can be collected.
Delivery with TNT to addresses in Ireland.
Delivery time: 1-3 business days.
Cost: €6.95 (regardless of the order size).
If you choose this method, and there is nobody to sign for it, TNT will leave information regarding where the parcel can be collected.
You have 14 days to pick up your order, after which it will automatically be returned to our stock.
Receiving a delivery and warranty
The delivery has to be signed for when you receive it. It doesn't have to be you who signs for it. Other people at the delivery address (such as a family member, friend, receptionist etc.) can also sign for it with binding effect on your behalf.
We provide a 2-year warranty under the Danish Sale of Goods Act.
Therefore, if your goods are incomplete, or we have delivered the wrong goods, please contact our Customer Service. If you can you already see missing goods etc. at the time the shipper wants to make the delivery, you should refuse to accept the goods.