Here you can read about our payment methods and conditions.
We take payment from your card at the time your order is shipped. Credit card payments will be processed using Altapay and Valitor. Payments will show as Masai on your bank statement.
All credit card and debit card holders are subject to validity checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
All prices shown on the website are in Euros and inclusive of VAT at 23%. Where applicable, VAT may change from time to time. In case we use a special sale offer price, please note that this might be a limited period offer which will then be indicated.
If you choose another delivery country all costs and prices will chance to the ones of the delivery country.
We take great care in providing you with the right product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible. However, we shall be under no obligation to fulfil an order for a product that was shown at an incorrect price. In such a case we will contact you by email.
There are two types of delivery options available when shipping to the Republic of Ireland (ROI).
For delivery to single addresses in Ireland, a cost of €6.95 will be added to the cost of your order, regardless of order size. Standard Delivery is with AN Post and takes 4-5 working days.
For orders over €100, we offer free standard delivery.
Our express delivery is with TNT Express and costs of €9.95 regardless of order size.
We offer delivery within the Republic of Ireland (ROI) only when using the www.masai.ie website. If you are ordering from the UK then please use the www.masai.co.uk website. The place of delivery is deemed to be the shipping/delivery address that you provide in your order.